Vendor agreement

You accept this agreement, together with the Terms of Service, when you tick the box to agree and create a vendor account or switch your account to a vendor account. We keep a record of which version you accepted and when.

This agreement is between you and Gathiqo. Gathiqo is operated by GATHIQO TECH SOLUTIONS (Registration No. 202603188859 (PG0590667-D)).

• Before your listing can go live you must verify your identity: your full name as on your IC, your IC (MyKad) or passport number, and a contact number.
• If your business is registered with SSM: provide your SSM number, registered business name and SSM certificate.
• If you do not have SSM: provide a clear photo of your IC and a recent bank statement (from the last 3 months), with the bank and account holder name.
• You must also list at least one package with a price and add at least one social media link or website, so we can confirm your business is active.
• Gathiqo reviews every vendor by hand, usually within 1–2 business days, and may ask for more information, or decline or pause a listing, if verification cannot be completed or the information looks inaccurate.
• The ✔ Verified badge is given only when Gathiqo has checked your SSM registration. Vendors without SSM can still be listed, without the badge.

Your documents are kept in private storage that only you and Gathiqo's review team can open. Your IC or passport number, bank account number and phone number are encrypted at the application level with AES-256-GCM before they are stored; admins see masked values, and every reveal of a full value is audit-logged. Your contact details and social links are used for review and are never shown to customers. See the Privacy Policy.

• Your business name, contact details and, if you have one, your SSM registration must be accurate.
• Photos and portfolio assets must either be your own work or licensed for use, and must not show people who have not agreed to appear.
• Your packages must show the real price and what is included. The price you charge for a confirmed booking must match the package the customer chose, plus any extras the customer agreed to in writing. No hidden charges.
• Keep your packages, minimum notice and availability up to date. If your prices change, update your packages before you quote new prices.

• You must comply with the Consumer Protection Act 1999, the Consumer Protection (Electronic Trade Transaction) Regulations 2024 and the Trade Descriptions Act 2011.
• Package prices must be all-in: they must include SST if you are registered for it, and any compulsory charge such as transport, setup or service charge. Optional extras must be listed with their price.
• Describe your services, payment methods, cancellation terms and how far ahead you need to be booked accurately, in Bahasa Melayu (you may add other languages).
• Keep records of your transactions for at least 3 years.
• We may pause or remove a listing that does not comply.

• Respond to booking requests promptly. You confirm or decline each request; a booking is only confirmed when you accept it.
• State your cancellation and refund terms in your package descriptions, in Bahasa Melayu (you may add other languages). The terms shown when a customer sends a request apply to that booking.
• If you cancel a confirmed booking less than 14 days before the event, you must refund in full, directly, any deposit or payment the customer has made to you. Gathiqo does not hold customer money and does not issue refunds on your behalf.
• Mark a booking as completed after the event so the customer can leave a review.
• Repeated late cancellations may result in account suspension.

You keep ownership of the photos, text and other content you upload. You give Gathiqo a non-exclusive, royalty-free licence to host, display and resize that content on Gathiqo and to feature your listing in Gathiqo's own marketing while your account is active. You confirm you have the right to grant this licence.

You receive customers' personal data (such as names and event details) only to handle their bookings. Use it only for that purpose, keep it secure, and comply with the Personal Data Protection Act 2010. You are responsible for the customer data you keep outside Gathiqo.

Gathiqo charges no platform fee while bookings are paid directly between you and the customer. When secure in-app payments launch, we plan to charge a platform fee of 10% of the booking subtotal, deducted from each payout. We will give you at least 30 days' written notice before any fee applies or changes.

• Gathiqo does not currently process payments or payouts. For now, you arrange deposits and payment directly with the customer once you confirm a booking.
• Secure in-app payments and payouts are coming soon. We will update this section before they launch.

Moving customers you met on Gathiqo off the platform to avoid booking through it is a serious breach of this agreement and grounds for immediate account termination. Arranging payment directly for a booking confirmed on Gathiqo is expected until in-app payments launch. Phone numbers and email addresses are removed from in-app messages automatically.

Only customers with a completed booking can review you. You cannot edit or remove reviews. We may remove reviews that are fake or abusive. You agree not to fabricate reviews, incentivise fake reviews, or retaliate against customers who leave honest negative feedback.

You are responsible for the services you provide, the content you publish and the payments you take. You agree to cover Gathiqo's reasonable losses and costs arising from a claim that your services, your content or your breach of this agreement caused, except to the extent Gathiqo caused them.

Either party may terminate this agreement with 14 days' notice. Gathiqo may pause or remove your listing immediately for a serious breach, such as fake documents, fake reviews or moving customers off the platform. After termination we keep booking and message records, and your identity and business details, for 3 years as the Consumer Protection (Electronic Trade Transaction) Regulations 2024 require, or longer if a claim is open. Images of your IC and bank statement are deleted within 90 days.

This agreement is governed by the laws of Malaysia, and disputes are resolved in the courts of Kuala Lumpur.