Terms of service

Gathiqo (“Gathiqo”, “we”, “us”) is a marketplace operating in Malaysia that connects customers with event vendors (caterers, photographers, decorators, venues, entertainers, planners and others). We are not the vendor. Each vendor is independently responsible for the services it lists and provides.

Gathiqo is operated by GATHIQO TECH SOLUTIONS (Registration No. 202603188859 (PG0590667-D)).

• You accept these terms, and our Privacy Policy, when you tick the box to agree and create your account. Vendors also accept the Vendor Agreement.
• We keep a record of which version you accepted and when.
• If you do not agree, please do not create an account or use Gathiqo.

• You must be at least 18 years old to create an account.
• Vendors must provide services in Malaysia and verify their identity before their listing goes live (see Vendor review).

• You sign in with a one-time code sent to your email address. There is no password, so keep access to your email account secure and never share a code with anyone.
• You are responsible for activity on your account. Tell us at once if you think someone else has accessed it.
• Keep your details accurate and up to date.

• Gathiqo checks every vendor by hand before their listing goes live. Every vendor verifies their identity with an IC (MyKad) or passport number and a contact number. Vendors registered with SSM also provide their SSM certificate. Vendors without SSM provide a photo of their IC and a recent bank statement.
• The ✔ Verified badge means Gathiqo has also checked the vendor's SSM business registration. Listings without the badge have had the vendor's identity checked, not a business registration.
• Approval means a vendor passed these checks. It is not a guarantee of the quality of their work, so read their packages and reviews before you book.
• We may decline, pause or remove a listing that is incomplete, inaccurate or breaks these terms or the Vendor Agreement.

Vendors list packages with prices and what is included, so you can compare before you send a request. The price agreed between you and the vendor for a confirmed booking is the one that applies. If a vendor charges more than their listed package without a clear reason (such as extra guests or add-ons you asked for), tell us.

• All bookings are formed between the customer and the vendor. Gathiqo helps you send and manage booking requests but is not party to the underlying service contract.
• A booking starts as a request. It is confirmed only when the vendor accepts it. We email you when your request is sent and when the vendor responds.
• Until the vendor confirms, you can cancel the request and send a corrected one. After confirmation, use the booking's messages to agree any change with the vendor.
• Gathiqo does not currently collect or hold any payments. Deposits and payments are arranged directly between the customer and the vendor. Secure in-app payments are coming soon, and we will update these terms before they launch.
• Gathiqo does not hold deposits, act as an escrow agent, or issue refunds.
• Cancellation and refund terms are set by the vendor and shown in their package details; the version shown when you sent your request applies.
• Refunds for payments made directly to a vendor are handled between the customer and the vendor. We may help mediate disagreements using booking and message history, but we cannot reverse payments we did not process.

• Gathiqo automatically removes phone numbers and email addresses from in-app messages and booking notes. Deals taken off-platform are not covered by our help with disagreements.
• Only customers with a completed booking can review a vendor. Vendors cannot edit or remove reviews. We may remove reviews that are fake or abusive.
• We may also remove messages that are fake, abusive, or break these terms.

We send service emails about your account and bookings: sign-in codes, booking requests and updates, new messages, and, for vendors, identity-check results and listing approval. These are part of the service and stay on while your account is open. Marketing emails are optional and you can turn them off in your settings.

• No fraudulent reviews, fake bookings, fake documents, or impersonation.
• No content that is illegal, defamatory, or violates intellectual-property rights.
• No automated scraping or interference with platform integrity.

To complain about a vendor, a booking or Gathiqo, email support@gathiqo.com with your booking reference if you have one. We acknowledge complaints within 2 working days and tell you what we will do. This does not affect your right to go to the Tribunal for Consumer Claims Malaysia.

We may suspend or close an account that breaks these terms, receives repeated well-founded complaints, or appears to be operating fraudulently. We will tell you why and give you a chance to respond, unless the law or a risk to other users prevents it.

Vendors are responsible for the services they provide, and payments are arranged directly with them. To the extent permitted by Malaysian law, Gathiqo is not liable for a vendor's services, for payments made directly between customers and vendors, or for indirect losses.

Nothing in these terms limits our liability for our own negligence or fraud, or for death or personal injury we cause, or excludes any right you have under the Consumer Protection Act 1999 or other law that cannot be excluded or limited.

If we change these terms, we will update this page and the date at the top, and ask you to agree to the new version. For significant changes, such as launching in-app payments, we will tell you by email or in the app before the change applies. Changes never affect a booking that is already confirmed. If you do not agree, you can close your account.

These terms are governed by the laws of Malaysia. Disputes are resolved in the courts of Kuala Lumpur, without affecting your right to bring a claim before the Tribunal for Consumer Claims Malaysia or a court where you live.

Questions? Email support@gathiqo.com.